Grievance Redressal
Last updated: 10 September 2026
If something we sold you has gone wrong — a class you could not get into, a charge you did not expect, a refund we have not paid, a promise we did not keep — this page puts it in front of a named person on a clock. You do not need a lawyer and it costs nothing.
Under Rule 4(5) of the Consumer Protection (E-Commerce) Rules, 2020, every grievance raised through this page is acknowledged within 48 hours and resolved within one month of receipt. “Resolved” means a decision communicated to you with reasons, not a file quietly closed.
Grievance Officer
- Grievance Officer
- Durgesh Shukla
- Telephone
- +91 70330 08666
- A dedicated e-mail address for the Grievance Officer is not yet live: the vidhigurukul.com mail domain has no MX record today, so any address we printed here would bounce. Use the telephone number above or the form below — both reach the same named officer, and a complaint filed below is recorded with a ticket number either way.
- Postal address for legal notice
- B-5, A. G. Colony, Patna, Bihar 800025
The bracketed item above has not been supplied and is deliberately not invented — we would rather show you a gap than a contact point that belongs to someone else. Until it is published, use the telephone number above or the complaint form below; both reach the Grievance Officer, and a complaint filed below is recorded with a ticket number whether or not the e-mail address exists yet.
What to tell us
- your name and the e-mail address you enrolled with;
- the course or cohort it concerns;
- what went wrong, in your own words; and
- what you would like done about it.
Nothing more is required. We do not ask for identity documents, a stamped format or a lawyer’s letter, and we will not delay a complaint for want of any of them.
Your ticket number
Every complaint filed below is stored and issued a ticket number in the form VIDG-YYYYMMDD-NNN, shown to you on screen the moment you submit it and e-mailed to you as well. Keep it: it is your evidence of the date we received the complaint, which is the date both statutory clocks start from. If the e-mail does not arrive, the ticket number on screen is still valid — quote it back to us.
File a Complaint
If our answer does not satisfy you
You may take the matter to a Consumer Commission under the Consumer Protection Act, 2019, or complain to the National Consumer Helpline. You may do so at any time. Nothing on this page requires you to come to us first or to wait for us to finish.
Reviewed by counsel: pending. This text was drafted in-house on 10 September 2026 and has not yet been reviewed by an advocate. It states what we actually do and we stand behind it; it has not had a professional legal review.